JTDC - Division Quality Assurance and Compliance Analyst

Chicago, IL

Full Time

Programs and Professional Services

Experienced

JOB TITLE:            DIVISION QUALITY ASSURANCE AND COMPLIANCE ANALYST
DIVISON:               PROGRAMS AND PROFESSIONAL SERVICES
LOCATION:           JUVENILE TEMPORARY DETENTION CENTER
                                 11OO S HAMILTON
                                 CHICAGO, ILLINOIS 60612
UNION: NON-UNION
GRADE:                  19
SALARY:                $75,704

Company Overview
The Cook County Juvenile Temporary Detention Center (JTDC) provides safe and temporary housing for youth ages 10 – 18 with pending legal action in the Cook County Courts. The JTDC is dedicated to providing its youth with leadership, structured care, and supervision through a balanced approach of creative programming and services that teach responsibility, accountability, and sensitivity. Each member of the JTDC staff is actively encouraged and supported in pursuit of creative participation, personal well-being, and professional development.
As the largest juvenile detention center in the nation, the facility contains five major departments and various offices consisting of 600+ employees who serve an average daily population of 280+ residents.

The Quality Assurance and Compliance Analyst is responsible for facility and Division-based quality assurance functions, including but not limited to: reviewing, capturing, organizing, inputting, labeling, managing databases, retrieving reports, training, and analyzing JTDC documentation, technology programs, policies and processes consistent with JTDC policy and procedures, and quality improvement processes.

Typical Duties

Responsible for the analysis of the accuracy and reliability of data entered into JTDC systems, including but not limited to the Resident Management Information System (RMIS), documentation technologies, and other databases used throughout the JTDC.
Coordinates and supports processes that enhance JTDC policy, procedures and quality assurance compliance.
Performs complex data analysis, reporting and improvement recommendations.
Develops programs and methodologies for retrieving, analyzing, reporting, and presenting data.
Uses training and experience to evaluate and interpret data resources and participates in performance improvement methodologies.
Advise management and assesses the accuracy of RMIS data, identifies errors, omissions and inaccuracies, addresses corrective actions to data issues, and recommends improvements.
Collaborates with staff and management to generate deliverables as required.
Assists in the development, modification, or amendment of JTDC policies and procedures.

Assists and acts in a confidential capacity to management and administration by reviewing JTDC processes and procedures.
Accesses information related to labor issues including but not limited to employee investigations, employee grievances, and employee discipline.
May testify in legal proceedings, labor proceedings and/or arbitrations.
Performs other duties as assigned.

_{The above statements are intended to describe the general nature and level of work being performed by people assigned this classification. They are not to be construed as an exhaustive list of all job duties performed by personnel so classified.}

Minimum Qualifications

Minimum of a Bachelor’s Degree in Business, Statistics, Computer Information Science, Mathematics or related field; OR a Bachelor’s Degree in another discipline and equivalent technical training/certification required.
Previous experience in developing quality assurance systems strongly preferred.
Broad understanding of computer systems, applications, operating systems, and Microsoft Office Suite.
Excellent skills in Microsoft Excel required.
Excellent verbal and written communication skills.
Demonstrated skills in developing and maintaining positive interpersonal relationships.
Ability to research and analyze system requirements, develop alternatives, and implement performance improvement methodologies and solutions.
United States citizenship.
21 years of age at the time of application submission.

_{The qualifications listed above are intended to represent the minimum skills and experience levels associated with performing the duties and responsibilities contained in this job description. The qualifications should not be viewed as expressing absolute employment or promotional standards, but as general guidelines that should be considered along with other job-related selection or promotional criteria.}

Knowledge, Skills, Abilities, and Other Characteristics

Possess a working knowledge of management principles.
Can interpret Agency policy and procedure to subordinates to shape appropriate work behavior responses.
Demonstrate the ability to work effectively and remain objective when dealing with external entities such as the Public Defender’s Office, State’s Attorney, Probation Dept. personnel, Judges and designees as well as juveniles in a detention setting.

Ability to interface with senior management, and receive administrative directives to develop policy and programmatic initiatives.

Ability to interact with supervisory staff to deal with emergent resident programming issues.
Ability to multitask, display sound judgment, and work thoroughly, and objectively.
Must have the ability to work with numbers, percentages, rates and attention to detail.

Must have excellent oral and written communication skills and the ability to provide accurate and informed testimony in court.
Ability to plan, assess, and inspect the work of others.
Must have open/flexible schedule to work hours which may include evenings, weekends and holidays, as needed.
Highly accountable, confidential, reliable and a strong work ethic.

Proficiency in Microsoft Office Suite, including Word, Excel, and PowerPoint.
Demonstrates skills in database creation and maintenance.
Must be able to maintain the highest level of confidentiality of video events.
Bilingual communication skills a plus.

Physical Requirements
[This job requires the ability to perform the essential functions contained in this description. These include, but are not limited to, the following requirements.]

Extensive reaching, bending, and moving of objects up to 20 pounds to organize and place in files Ability to reach, bends, lifts and move heavy objects or materials.
Extended periods of working on video work station reviewing video.
Extended periods of sitting.
Requires periods of walking throughout the facility.
Requires periods of standing.
Ability to effectively operate and utilize a computer.
Ability to effectively maintain video archive indexes.
Ability to effectively communicate (hear and respond) 10 codes through the intercom/radio transmission monitoring system.
Must be able to work hours based on departmental needs.

Working Conditions

Interaction with the public, employees, and residents.
Exposure to resident behavior problems that may include physical acting out and require safe physical management skills.
Exposure to various chemicals and cleaning solvents.
Exposure to facility physical deficiencies and pests.
Exposure to youth with various states of cleanliness and hygiene.
Exposure to various health related conditions or residents of a communicable nature which requires precaution and adhering to medical instruction.

Hiring Requirements

Illinois residency obtained within 90 days of date of hire.
Pass a pre-employment drug screen and background check including but not limited to LEADS, CANTS, and professional references.
A result of negative from the Illinois Department of Children and Family Services (DCFS) Child Abuse Registry.
Must pass required and nationally recognized written examination for direct care positions.
Meet additional minimum requirements for eligibility established by the Administrative Office of the Illinois Courts (AOIC).
Must pass Prison Rape Elimination Act (PREA) screening requirements.

Benefits Package

Information concerning the benefits for this position can be found at the Circuit Court of Cook County Employment Opportunities Page.

This position has an Administrative Office of the Illinois Court (AOIC) requirement, if an offer of employment is extended to you, you will be required to show immediate proof of AOIC Certification. If you are AOIC certified please upload your letter, and if not please move forward with completing the Administrative Office of the Illinois Court certification application. Link is below.

Employment | Probation/Court Services (illinoiscourts.gov)

THE OFFICE OF THE CHIEF JUDGE IS AN EQUAL OPPORTUNITY EMPLOYER
It is the policy of the Office of the Chief Judge of the Circuit Court of Cook County to provide equal opportunity in employment to all employees and applicants for employment. No person is to be discriminated against in employment because of race, religion, color, sex, age, national origin, disability, or sexual orientation.

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JTDC - Division Quality Assurance and Compliance Analyst

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